FAQS
Shipping method
We currently offer shipping to USA
We cannot always guarantee this. Due to our fulfillment centers being spread out in different regions around the world, we cannot always provide all your items in one package.
We use Fedex IP for the USA, Fedex IP is 30$ and takes 3-7 Business days.
Shipping time
Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, the estimated delivery time is between 3 to 7 business days. Please consider any holidays that might impact delivery times.
Every order is provided a tracking number, you will be emailed a link to track you order. You can also track your order on our website under “Track You Order”.
Please allow 2-3 days for your tracking information to appear. Updates on your tracking information occur when your package is handed over to the next area of delivery, so if you tracking status has not changed in a few days it just means it is still in transit.
Sometimes this can happen, please do not worry. Before reaching out to us you can try a different tracking service such as https://www.17track.net/en this service is able to pull tracking from 1,000s of different shipping companies. If that does not work you can reach out to our support team at contact@beuppy.com and we will look into it for you.
Updates on your tracking information occur when your package is handed over to the next area of delivery, so if your tracking status has not changed in a while, it just means it is still in transit and it will update at the next moment it is scanned.
Payment
No. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Sales tax is included in the price, so you do not need to worry.
We offer safe shopping and accept payment via Stripe. So you can choose the most suitable one for you. All products are listed in Dollar.
Order
No, you do not need an account to place an order.
Yes, just click the pre order button that will be displayed if an item is sold out.
Easy! Choose the products that you love, then click “Add to cart” and “Check out”. Then fill in your information and pay. That’s it! Very easy.
i have made a mistake with my order
Returns
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.